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Refund Policy

After Sales

Should you have any questions regarding of direction of use of the product, the service that we provided, or any other questions, please contact us at :

  • Contact Email: hh.oversea@gmail.com
  • Contact No.: +886 4-2482-0716
  • Other Channels: Facebook - HH Herb & Health (MY)

Return and Refund Policy

All products sold are NOT RETURNABLE AND REFUNDABLE except for quality defective. If there is a quality defect, kindly refer to the PRODUCT DEFECTS section below for new product shipments.

 

Product Defects

  1. All parcels will be packed in a Poslaju flyer. If the parcel is not in good condition when you receive it, please don't let the postman leave.
  2. Take a photo of your consignment note and the parcel.
  3. Don't sign to accept the parcel, ask the postman to return it to us.
  4. Send us the photos and we will ship out a new parcel within seven (7) working days.
  5. If you accidentally received the parcel and only found the defective products after you opened the parcel,
  6. Take a photo of the defective product and send it to our customer service
  7. We will compensate within seven (7) working days.
  8. If you found that the product received isn't the same as what you ordered,
  9. Take a photo of the defective product and send it to our customer service
  10. If we are shipping the wrong product to you, you can return it, and we will send out the exact product to you within seven (7) working days.

 

Contact Us

If you have any questions or suggestions about our Return and Refund Policy, do not hesitate to contact us.